Friday, December 18, 2009
Categorized | Service In Action, Survey
Surround Yourself With Honest People
Posted by Sundeep Kapur | Friday, December 18, 2009
The purpose of this article is threefold -
First, since we have been focused on surveys this week - here is a little suggestion on your survey strategy. If you receive poor marks from people, reach out to them to engage them in a dialogue. Some of the gripes are genuine and it is important you address them. What is more important that you make friends with those that gripe and keep in touch with them over time. If you can turn these people into allies and also keep getting their genuine feedback - you have taken great strides for your brand.
Second, do join us for our Service in Action call tomorrow. We are reviewing some email content - good & bad; we would like to solicit your input and hope that we can all learn some best practices. Your peers from other companies will provide some good feedback. You can find more information on the call on the Service in Action web site.
Third, solicit opinion from your team at work. Ask them for their feedback - on your approach, your content, & your numbers. Ask them if the program you are running is meeting their expectations. Find honest people. These folks are your best source of information.
Honest customers, honest peers, honest employees!
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1 Responses to “Surround Yourself With Honest People”
December 19, 2009 10:33:00 AM EST
Like Santa, I would have to agree whole heatedly. I encourage “good folks” to keep open lines across all channels and to work all year to please little girls and boys who expect good toys. And, above all learn how to appreciate every cookie and glass of milk that’s left on the mantle.
~ Jeff Greene, GoverdeMkt.com
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