Thursday, January 27, 2011

Five Simple Tips to Enhance Deliverability

Posted by Sundeep Kapur | Thursday, January 27, 2011


Here are a few simple things that you should be doing to make sure that your emails have a better chance of getting through to the consumer.

1) Monitoring – make sure you focus on your email collection process, are there checks in place to eliminate miss-keying (double opt-in), and include an automatic confirmation so that bounces don’t pollute your core list. 



2) Hygiene – Clean your list regularly, honor unsubscribe and SPAM feedback promptly, be sure to check your blacklists, monitor bounce rules and use a dedicated IP address to send your emails as blocking is usually based on the sending IP address.



3) Test – Make sure your content passes SPAM filter assessment; there are tools that verify your content and provide a score based on the message, allowing you to adjust your message as necessary.

4) Be Open - On your site, list what the recipient can do if they feel that they received an unsolicited email from you - give them contact information and a simpler opt out other than clicking on 'this is spam.'

5) Training - Next, educate your front line on how they go about capturing the email id - a proper script will go a long way in getting people to pay attention to your campaigns.

The one thing you can do to improve deliverability is to keep your list clean – remove your bounces expeditiously.

Your battle for credibility against spam is going to continue - keep checking up on what you can do to outsmart the bad guys and make sure you continue to build relationships with your recipients.


1 Responses to “Five Simple Tips to Enhance Deliverability”

Georgia Christian said...
January 27, 2011 8:20:00 AM EST

As always, great points Yogi.

I'd like to add that you should sign up for ISP feedback so you get notified immediately when your subscriber makes a complaint.

You should also ask your subscribers to add your email address to their contact list, which will ensure your message always reaches their inbox.

Finally, you should make sure you always use the same "from" name and address as your customers will come to recognize you much quicker and also it looks more professional than sending out each news campaign from a different address.